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Terms of service
1. ABOUT KLEAN SMILE
This website is operated for the Klean Smile brand. References in these Terms of Use to “Klean Smile”, “we”, “us” or “our” mean the legal business operating Klean Smile. JAS SMILE CLINIC LTD T/A KLEAN SMILE, company registration number 17388389, hello@kleansmile.co.uk.
2. USING OUR WEBSITE
You may use our website for personal, lawful purposes, including learning about Klean Smile, viewing our products, accessing educational information and purchasing products through our online store.
When using our website, you must not:
- use the website in any unlawful, fraudulent or misleading way;
- attempt to gain unauthorised access to the website, its servers, databases, accounts or connected systems;
- introduce viruses, malware, malicious code or other material designed to damage or interfere with the website;
- interfere with, overload, disrupt or attempt to circumvent the security or normal operation of the website;
- use automated systems, bots, scraping tools or similar technology to extract substantial website content without our permission, except where permitted by law;
- use our content, branding or website in a way that falsely suggests an association, partnership or endorsement by Klean Smile;
- infringe our intellectual-property rights or the rights of any third party.
3. WEBSITE AVAILABILITY
We aim to keep the Klean Smile website accessible and operating correctly, but we do not guarantee that the website or every feature will always be available, uninterrupted or free from technical errors. We may suspend, withdraw, restrict or change parts of the website where reasonably necessary for maintenance, security, operational or business reasons.
Where possible, we will try to minimise disruption. Nothing in this section limits any legal rights you have in relation to a product or order already purchased from us.
4. WEBSITE INFORMATION & PRODUCT CONTENT
We take reasonable care to keep information on our website accurate and up to date. Product descriptions, images, instructions, educational information, availability and other content are provided to help customers understand our range.
Images are illustrative and colours, packaging or minor product details may appear differently depending on your screen or where a product has been updated. Any material change relevant to a purchase will be dealt with in accordance with applicable consumer law.
5. ORAL-CARE & EDUCATIONAL INFORMATION
Klean Smile provides general information about oral after-care, dental-appliance maintenance and the use of our products. This information is educational only and is not intended to diagnose, prevent or treat a dental or medical condition.
Our products and website content are not a substitute for examination, diagnosis, treatment or personalised advice from a dentist, orthodontist, hygienist, doctor or other appropriately qualified healthcare professional. Always follow the instructions supplied with your product and any advice given by your dental professional.
If you have concerns about your teeth, gums, dental appliances or suitability for a particular oral-care product, seek appropriate professional advice before use.
6. PRODUCT COMPATIBILITY
Customers are responsible for checking the care instructions for their own dental appliance, jewellery or other item before placing it into an ultrasonic cleaner or using another Klean Smile product with it. Materials, coatings, adhesives, gemstones and dental appliances can have different care requirements.
Where our website describes common uses for a product, this does not override the instructions supplied by the manufacturer of the item you intend to clean or care for.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the Klean Smile name, branding, logos, website design, graphics, photographs, videos, written copy, product education, downloadable materials and other original website content are owned by or licensed to Klean Smile and are protected by applicable intellectual-property laws.
You may view and use the website for your own personal, non-commercial purposes. You must not reproduce, copy, modify, republish, sell, distribute or commercially exploit our protected content without prior written permission, except where the law expressly permits you to do so.
8. LINKS TO OTHER WEBSITES & THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services, including payment, finance, delivery, social-media or other service providers. These links are provided for convenience. Third-party services are governed by their own terms, privacy notices and policies.
We are not responsible for the content or operation of third-party websites that we do not control. This does not exclude any responsibility Klean Smile has to you under consumer law for our own sale of goods or services.
9. PAYMENT & BUY NOW PAY LATER SERVICES
Where third-party payment or credit options such as Clearpay, Klarna or Shop Pay Installments are made available, eligibility and the credit relationship are determined by the relevant provider. Their separate terms and eligibility requirements apply.
Buy Now Pay Later and other instalment arrangements can be forms of credit. Customers should review the information presented by the provider before entering an agreement and should only borrow what they can afford to repay.
10. ACCOUNTS & CUSTOMER INFORMATION
If our website allows you to create an account, you are responsible for keeping your login details confidential and for providing accurate information. Please contact us if you believe your account has been accessed without permission.
Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data-protection law.
11. REVIEWS, MESSAGES & USER CONTENT
Where customers are able to submit reviews, comments, photographs, messages or other content, submissions must be genuine, lawful and relevant. You must not submit content that is knowingly false, defamatory, abusive, threatening, discriminatory, fraudulent, infringing, obscene or otherwise unlawful.
We may moderate or remove user content where reasonably necessary, including where it breaches these Terms of Use or applicable law. We will not knowingly publish or commission fake consumer reviews.
12. OUR RESPONSIBILITY
Nothing in these Terms of Use excludes or restricts liability where it would be unlawful to do so. In particular, these Terms do not remove your statutory rights relating to goods that are faulty, not as described, not of satisfactory quality or otherwise fail to meet legal requirements.
To the extent permitted by law, Klean Smile is not responsible for losses arising solely from misuse of the website, failure to follow product instructions, incompatible use of a product, or third-party websites and services outside our control.
13. VIRUSES & SECURITY
Although we take reasonable measures to operate a secure website, no internet service can be guaranteed to be completely free from viruses or other harmful material. You should use appropriate security protection on your own devices.
14. CHANGES TO THESE TERMS
We may update these Terms of Use from time to time to reflect changes to our website, services, business practices or the law. The version published on our website will apply to website use from its stated effective date. Changes will not be used to remove statutory rights or unfairly alter the terms of a purchase already made.
15. SUSPENSION OR RESTRICTION OF ACCESS
We may restrict or suspend access to the website where reasonably necessary to protect Klean Smile, our customers, our systems or other users, including where we reasonably believe these Terms of Use have been seriously breached or unlawful activity is taking place.
16. GOVERNING LAW
These Terms of Use are governed by the laws applicable to Klean Smile's UK operations. If you are a consumer, you retain any mandatory rights and protections provided by the law that applies to you, including applicable rights concerning where legal proceedings may be brought.
17. CONTACT US
If you have a question about these Terms of Use or the Klean Smile website, contact Customer Service via email or through our official social-media channels. Customer Service is available Monday to Friday, 10:00am-6:00pm.
18. LAW & JURISDICTION
18.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
18.2 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales.