1. ABOUT US

Klean Smile is an oral after-care brand supplying products including ultrasonic dental-appliance cleaners, electric water flossers, UV toothbrush-head sterilisers, UV-light whitening electric toothbrushes and other oral-care products. JAS SMILE CLINIC LTD T/A KLEAN SMILE, company registration number 17388389, hello@kleansmile.co.uk

2. WHO THESE TERMS APPLY TO

These Terms apply to purchases made by consumers through the Klean Smile website. If you are purchasing wholly or mainly for business, trade or professional purposes, different terms may apply and you should contact us before ordering.

3. PLACING AN ORDER

Please check your basket, product selection, quantity, delivery address, contact details, delivery option and payment information carefully before submitting an order.

After an order is submitted, you may receive an acknowledgement confirming that we have received it. An acknowledgement does not necessarily mean that the order has been accepted. A binding contract is formed when we accept the order, for example by sending an order acceptance/dispatch confirmation, depending on the checkout process used on the live website.

If we cannot accept an order, we will inform you and will not charge you for the unavailable goods, or will arrange an appropriate refund where payment has already been taken.

4. PRODUCT INFORMATION

We take reasonable care to describe and display products accurately. Product photographs are illustrative, and colours or appearance may vary slightly because of screen settings, photography, packaging updates or minor manufacturing variations.

Any material characteristics relevant to a purchase will be described on the applicable product page. Nothing in these Terms affects your legal rights where goods are not as described, are faulty or do not meet the standards required by law.

5. PRICES

The price payable is the price shown for the product when you place your order, subject to correction of obvious pricing errors. Delivery charges and any other applicable charges will be shown before you complete checkout.

Where VAT applies, prices will be presented in accordance with applicable requirements. If an obvious pricing error is identified before an order is accepted, we may contact you to offer the opportunity to purchase at the correct price or cancel the order.

6. PAYMENT

Payment must be made using one of the methods available at checkout. Orders may be subject to payment-authorisation and fraud-prevention checks.

Where a third-party payment provider is used, that provider may process payment information under its own terms and privacy notice.

7. CLEARPAY, KLARNA & SHOP PAY INSTALLMENTS

Eligible customers may be offered third-party payment or instalment options such as Clearpay, Klarna or Shop Pay Installments. The options actually available will be displayed at checkout and are subject to the provider's eligibility requirements, checks, terms and approval.

These arrangements may constitute credit. Klean Smile does not decide whether a customer is approved and cannot alter a provider's repayment schedule or lending decision. Customers should read the provider's information carefully and only enter a credit agreement they can afford to repay.

Where required, the website must display the current financial-promotion and regulatory wording supplied by the relevant provider. Finance-provider wording should be checked before publication because products and regulatory disclosures can change.

8. DELIVERY CHARGES & OPTIONS

Klean Smile dispatches orders using Royal Mail tracked services. Customers are responsible for paying the applicable delivery charge at checkout. Available options may include Standard Delivery and Next Day Delivery where offered.

The available service, price and any relevant delivery estimate will be shown at checkout. A premium delivery service is subject to any applicable cut-off times, working-day restrictions and other conditions displayed when ordering.

The customer is responsible to pay for the return postage of any products being returned for a refund or exchange.

9. DISPATCH & TRACKING

Once an order has been dispatched, tracking information will normally be sent by text message and/or email within approximately 12 hours. Tracking updates are provided through Royal Mail's systems and can occasionally take time to appear.

10. DELIVERY RESPONSIBILITY

Royal Mail performs the physical delivery of our parcels, but using a courier does not remove Klean Smile's responsibilities to consumers under applicable law. Risk in goods passes to you when the goods come into your physical possession, or the possession of a person you identified to take delivery, subject to the applicable consumer rules.

If an order is significantly delayed, appears lost or has not been delivered, contact Klean Smile so we can review the tracking and advise on the appropriate resolution.

11. CUSTOMER DELIVERY DETAILS

You are responsible for checking that the delivery details supplied at checkout are complete and accurate. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

Where a delivery problem results from inaccurate information supplied by the customer, we will consider the circumstances and any additional delivery costs in accordance with applicable law.

12. YOUR RIGHT TO CANCEL AN ONLINE ORDER

For eligible online purchases, consumers generally have the right to cancel the contract within 14 days beginning the day after the goods are received. After notifying Klean Smile of an eligible cancellation, the goods must be sent back to Klean Smile only on a tracked service with Royal Mail.

To exercise a cancellation right, contact Klean Smile with a clear statement that you wish to cancel. We may ask for your name, order number and other information needed to identify the purchase. 

13. HYGIENE-SEALED PRODUCTS

Many Klean Smile products are personal oral-care or hygiene products. Where goods are supplied sealed and are not suitable for return for health-protection or hygiene reasons, the statutory right to cancel can be lost if the seal is broken after delivery.

14. RETURN AUTHORISATION & INSTRUCTIONS

Contact Klean Smile Customer Service before sending a return. We will provide the correct returns address and instructions. Do not send goods to an address that has not been confirmed for your return.

Our return process is intended to help us identify and process parcels efficiently and does not remove or reduce any statutory cancellation or return rights you may have.

15. RETURN POSTAGE & TRACKING

For eligible returns, the customer is responsible for the direct cost of return postage where this has been communicated before purchase. We require returns to be sent using a Royal Mail tracked service.

Keep your proof-of-postage receipt and tracking number until Klean Smile confirms that the return has been received and processed. If you arranged the return carriage and the parcel is lost in transit, you may need to raise a claim with Royal Mail. Evidence that you returned the goods may also be relevant to your statutory refund rights.

16. REFUNDS FOLLOWING CANCELLATION

Where you validly cancel an eligible order, refunds will be made in accordance with applicable consumer law, normally using the same payment method used for the original transaction unless otherwise agreed.

For goods returns, we will withhold reimbursement until we receive the goods back in the exact same condition they was dispatched.

17. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

If a product is faulty, arrives damaged, is not what you ordered or is not as described, contact Klean Smile immediately. We may ask for photographs, video or other reasonable information to help assess the issue.

Do not dispose of or return the item until you have received appropriate instructions unless it is reasonable or legally necessary to do so. Where goods do not conform to the contract, the remedies available to you are governed by your statutory consumer rights and may include repair, replacement, price reduction or refund depending on the circumstances.

18. YOUR STATUTORY RIGHTS

Nothing in these Terms excludes, restricts or replaces rights that consumers have under UK law. Goods must meet applicable legal standards, including being of satisfactory quality, fit for purpose where the legal test applies, and as described.

19. USING KLEAN SMILE PRODUCTS

Read and follow all instructions, warnings and care guidance supplied with a product before use. Products should only be used for their intended purpose and in accordance with the instructions.

For ultrasonic cleaning, customers should also check the care guidance for the dental appliance, jewellery or other item they intend to place in the cleaner. Not every material, coating, adhesive or gemstone is suitable for ultrasonic cleaning.

20. ORAL-CARE INFORMATION

Klean Smile products and website content are designed to support oral after-care routines and do not replace professional dental or medical assessment, diagnosis, treatment or personalised advice. If you have concerns about your oral health or whether a product is suitable for you, seek advice from an appropriately qualified professional.

21. PROMOTIONS & DISCOUNT CODES

Promotions and discount codes may be subject to separate conditions, including expiry dates, minimum spends, product exclusions or limits on combining offers. Any material conditions will be communicated with the promotion. We may withdraw or correct a promotion where reasonably necessary, but will not unfairly remove rights from an order already accepted.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

There may be occasions where performance is affected by events outside our reasonable control, such as severe weather, transport disruption, widespread courier disruption, infrastructure failure or other exceptional events. We will take reasonable steps to minimise the effect and communicate where appropriate. Your statutory consumer rights remain unaffected.

23. OUR LIABILITY

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liabilities and consumer rights that cannot legally be excluded.

We are not responsible for losses caused solely by a customer's failure to follow clear product instructions, deliberate misuse of a product or use with an item that the customer knew or should reasonably have known was incompatible, except where the law provides otherwise.

24. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy. Third-party payment, finance, delivery and other service providers may process information under their own privacy notices where they act independently.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, website or applicable law. The Terms in force when your order is placed will generally govern that purchase unless a change is required by law or is otherwise lawfully agreed.

27. GOVERNING LAW & DISPUTES

These Terms are governed by the law applicable to our UK consumer sales. If you are a consumer, you retain any mandatory legal protections applicable to you, including rights concerning the courts in which proceedings may be brought.

If you have a problem with an order, please contact Klean Smile first so we have the opportunity to investigate and try to resolve it.

28. CONTACTING KLEAN SMILE

Customer Service is available by email and through Klean Smile's official social-media channels Monday to Friday, 10:00am–6:00pm. Messages received outside these hours will be reviewed during the next available customer-service period.

When contacting us about an order, please provide your full name, order number, email address used at checkout and a clear description of your query.

Terms 

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 4 weeks of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.